Welcome to PEAREAGLE! We want you to be completely satisfied with your purchase. If for any reason you are not, please review our Return and Exchange Policy below. This policy applies to all products purchased from our website www.peareagle.com.
1. Return Period
- Standard Returns: You have 30 days from the date of receipt to return items for a refund or exchange.
- Sale Items: Sale items are final sale and cannot be returned or exchanged, unless they are defective or damaged upon arrival.
2. Eligible Items for Return
- Condition: Items must be returned in their original condition, unworn, unwashed, with all tags attached, and in their original packaging.
- Defective or Damaged Goods: If an item arrives defective or damaged, please contact us within 7 days of receipt for a prompt replacement or refund.
3. Return Process
- Contact Us: Before returning an item, please contact our customer service team at contact@peareagle.com or call [Your Phone Number] to receive a Return Merchandise Authorization (RMA) number.
- Return Shipping: You are responsible for the cost of return shipping unless the item was defective or damaged upon arrival. We recommend using a trackable shipping method.
- Return Address: Send your return to: PEAREAGLE Returns
[Return Address]
[City, State, ZIP Code]
4. Refunds
- Processing Time: Refunds will be processed within 10 business days of receiving the returned item, provided it meets the return criteria.
- Method: Refunds will be issued to the original method of payment. Please note, credit card refunds may take additional time to appear on your statement due to bank processing times.
5. Exchanges
- Procedure: If you prefer an exchange, please specify this when you contact customer service. We will send you a replacement once we receive your returned item.
- Availability: Exchanges are subject to stock availability. If the item is out of stock, you may choose a different item or opt for a refund.
6. Non-Returnable Items
- Custom Orders: Items made to order or customized cannot be returned or exchanged.
- Intimate Apparel: For hygiene reasons, items like underwear and swimwear are non-returnable unless they are defective.
7. Exceptions
- Special Promotions: Items purchased during special promotions or events may have different return policies, which will be clearly communicated at the time of purchase.
8. Warranty
- Manufacturer Warranty: Some items may come with a manufacturer’s warranty. Please refer to the specific warranty terms provided by the manufacturer.
9. Contact Us
- Customer Service: For any questions or issues regarding returns or exchanges, please contact us at:
PEAREAGLE
Email: contact@peareagle.com